Student Services Assistant - ISA France

Primary Responsibilities

 

Preparing the program arrivals

  • Gathering and translating the students’ forms (working in collaboration with the Housing Coordinators).
  • Participating in the planning and organization of cultural events throughout the programs, always taking into account the specificities of each group (planning, booking, etc.).
  • Preparing budgets (in agreement with the managers).
  • Preparing all the materials for the students’ arrival (“Welcome Packs”, transportation passes, orientation meetings, etc.).

Daily administrative tasks

  • Managing mail and setting the office at the beginning and end of each day.
  • Updating the database (Providers – Reservations – Students forms, etc.).
  • Keeping track of, updating and organizing the students’ files.
  • Helping the Housing Coordinator to prepare the apartments before, during and after the students’ stay (check-in, mid-semester check, check-out, etc.).
  • On-call duty.

Cultural and events communication

  • Set a list of events that may be of interest to students during their stay in Paris.
  • Prepare the activity calendar and the sign-up forms.
  • Communicate on cultural events and ISA activities.
  • Create content for social media, the ISA mobile app, and the display screen in the office (announcements, pictures, videos, etc.).
  • Welcoming and helping students
  • Welcome students at their arrival at the different airports around Paris.
  • Welcome students at the office and manage phone calls during office hours.
  • Listen to, follow and help solving students’ difficulties on a daily basis, always communicating well with the rest of the team.
  • Preparing sign-up sheets / forms, keeping track of students’ attendance and updating the lists, and ensuring the smooth running of each activity.
  • Throughout the whole year, accompany and animate the excursions (on some weekends) and the cultural activities.



 

 

Required skills:

  • Experience in teaching, particularly in an English-language context
  • European Union citizenship or legal right to work in France
  • Proficiency in English
 

 

Required Qualifications: 

  • Level of study: bachelor’s degree minimum
  • Good knowledge of Paris and of French culture; some experience in the welcoming American clients would be appreciated.
  • Know how to listen, be patient, friendly and welcoming
  • Active, voluntary and independent
  • Team spirit and likes to take initiatives
  • Very good organization skills; multitasking
  • Be flexible; be available to work some weekends and evenings
  • Capacity to anticipate priorities and to respect deadlines
  • Very good communication skills
  • Fluent French and English (written and spoken)
  • Solid proficiency in computer software and communications tools is required (Office Pack, Outlook, social media, Google Form, etc.).

 

 University degree and French work papers required.

 

 

Work Conditions:

Flexible hours, must work some week ends and evenings

 

Please send CV and cover letter in English to annamaria@studiesabroad.com.